There are companies that specialize in parcel deliveries in Singapore like Regent, while there are other courier companies that specialize mostly in document deliveries like Network Courier. Now, there are also companies like PCA Masters which specialize in both – parcels and documents deliveries! Isn’t that a dream come true?
I personally recommend that you search for and work with a courier company in Singapore that actually provides and specializes in both parcel and document deliveries. This is because some courier companies which specialize in document deliveries may only have riders and bikers and hence they may not be able to pick up parcels of any kind. This means that for parcel deliveries and document courier services, you need to find different companies. What a heck lot of hassles if you were to ask me. I use a courier company for convenience, not because I want more work for myself.
Therefore, I think that the best courier service Singapore are those provided by companies which are capable of performing small to very large deliveries (e.g. those that require vans or lorries). Even though they may be slightly more expensive for some of these services, they’re cheaper on others, and overall, they are a better choice as they provide me with lots of convenience – which is what a courier company and service should be really about.
There are only a few companies in Singapore which provide such all rounded courier services, and I highly recommend you use either one of them:
- PCA Masters Pte. Ltd.
- DHL Express (Singapore) Pte Ltd
- Federal Express (s) Pte Ltd
PCA Masters, DHL Express and Federal Express provides some of the best courier services in Singapore, and I always trust them with my packages without having to worry about anything. They’re basically my one-stop courier company that I know most of my friends and I in Singapore use for local deliveries. In my opinion, the most important things that a courier company must do is to provide trusted convenience, and the three companies above certainly do that very well.
There are increasingly many small medium enterprises in Singapore which need to deliver goods to their customers as a result of the Internet boom and their E-commerce businesses. Therefore, a common growth concern is whether their business should raise or invest money to lease a vehicle and hire an in house deliveryman for these delivery jobs or to engage external courier services in Singapore.
For this discussion’s sake, we will assume that sales for the company is $20,000 with the average product’s price being $50. This means that the company needs to deliver 400 items per month. Let us also assume that profits (before taking into account the deliveries) is approximately $4,000 (or a 20% profit margin).
If you were to lease a van in Singapore, it would cost you approximately $1,300 to $1,800 a month, and if you were to include the petrol expenses, it would run up to about $2,200 a month. The average salaries of a in house deliveryman for companies run in Singapore is about $1,800 and about $2,300 with CPF payments too. At the very minimum you would need to fork out about $4,500 per month for hiring an in house deliveryman for the deliveries. Assuming 22 working days in a month, the deliveryman would need to deliver to approximately 18 locations a day. Your net profit for the month would be negative (you would actually be making a loss). You would need approximately 450 items sold per month before you can break even. This is a ridiculous amount of money to be spending just for deliveries!
On the other hand, if you were to engage courier services, it would be approximately $6 per delivery. This would mean that you would only be investing $2,400 a month for 400 deliveries! In addition, most courier companies would give discounts for delivery volumes above 100. Engaging courier services is so much more financially sensible than hiring your own deliveryman in Singapore.
As an E-Commerce business owner, you will have to manage a huge array of things. From the company strategic directions down to the operational details, you will need to attend to them to make sure that everyone goes smoothly. One big operational decision is to find a logistics company in Singapore to handle your E-Commerce distribution.
In business, it is always good to have partners to take care of the things you are not good at. Deliveries are not E-Commerce businesses’ core competencies. The logistics portion is just an add-on service to their main service of providing cheap and good products. Competitive advantage is achieved mainly through their products. For example, they may have an exclusive right to distribute a certain product in Singapore. Otherwise, they may have a way to decrease the product costs through negotiations with their suppliers. Adhering to the saying that you should concentrate on your strengths, E-Commerce businesses should focus on making their products seem more valuable to their customers. Moreover, they should also think about the future opportunities and expansions for their businesses. Logistics operations should ideally be outsourced to a reliable logistics company. In most cases, the logistics company will be able to offer you a price that you cannot beat even if you carry out the logistics operations in-house! That’s how great the economies of scale are for logistics companies.
Now that you know it makes more operational and financial sense for you to outsource your deliveries to an external logistics company, you will need to find one that will fulfill your delivery profiles.
For instance, do you need the deliveries to be carried out on the same day, next day or within 2 working days? There are different types of courier services in Singapore. Moreover, do you require the deliveries to be carried out within a specific timeslot to customers or if they can be delivered to customers anytime of the day? Another consideration is whether your customers will prefer weekend delivery service too. Most logistics companies in Singapore only operates on the weekdays.
Different logistics company will operate differently and have different value propositions. Compare their value proposition and determine the one that will suit your requirements the most.
There are different levels of courier services in Singapore, and accordingly, different prices. Here is a post on the various types of courier services you can get in Singapore as well as their approximate price range.
First of all, there is a next day delivery service. This is the cheapest type of courier service provided by companies in Singapore. What this service entails is the courier picking up your item(s) and then delivering it before the end of the following business day. He or she would have the liberty of over 24 hours to get your item(s) delivered. If you need cheaper deliveries, then look for next day courier services.
Next of all, it is same day courier service in Singapore. Although not the cheapest, it is the most common type of delivery service. Most people and businesses which require documents to be delivered to a partner firm of customer would usually engage such same day courier services in Singapore.
The highest tier in courier services is the urgent level service. This is delivery which will be completed within 1 to 2 hours of you ordering the service. Usually for documents which are time sensitive, this type of service will be utilized. Very often, you will notice that urgent courier services are instead used by hospitals which need to deliver stool samples or blood samples. For most other businesses and people in Singapore, same day courier service is the go-to choice.
Of course, if you run an E-commerce store instead, then you would be usually needing next 2 day deliveries. This means that the courier company would be delivering your items within a span of 2 working days to your customers.
As you can already tell, courier services mainly differ only in the time frame in which the item(s) get delivered. Only E-commerce logistics is rather different as it is usually item(s) which need to be distributed to many different places across Singapore.